Client Data Privacy Policy

 

At Kreative Kerslake, we are committed to protecting the privacy and security of our clients’ personal information. This Privacy Policy outlines how we collect, use, and safeguard the data provided to us by our clients in the course of our freelance video editing and photography services.

 

 

Personal Information: When you engage our services, we may collect personal information such as your name, contact details (email address, phone number), and billing information.

 

Project Details: We may collect project-specific information, including project requirements, preferences, and specifications.

 

Communications: We may monitor and record communications with our clients, including emails, phone calls, and other forms of communication, for quality assurance, training, and compliance purposes.

 

We use client information for the following purposes:

 

Service Provision: To deliver the freelance video editing and photography services requested by our clients and to fulfill our contractual obligations.

 

Communication: To communicate with our clients regarding their inquiries, project progress, revisions, and account management.

 

Billing and Payment: To process payments, invoices, and financial transactions related to the services provided.

 

Portfolio: With your consent, we may use images or videos created during the project for our portfolio or marketing purposes.

 

 

We may share client information with third parties only in the following circumstances:

 

Service Providers: We may engage third-party service providers (e.g., cloud storage providers) to assist us in providing services to our clients. These service providers are contractually obligated to maintain the confidentiality and security of client information.

 

Legal Compliance: We may disclose client information in response to valid legal requests, court orders, or legal proceedings, or as otherwise required by law.

 

 

We take reasonable measures to protect client information from unauthorized access, disclosure, alteration, or destruction. This includes implementing technical, administrative, and physical safeguards to secure client data.

 

 

We retain client information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, or as required by law. When client information is no longer needed, we securely delete or anonymize it.

 

 

Clients have the following rights regarding their personal information:

 

Access: You have the right to request access to the personal information we hold about you.

 

Correction: You may request correction of any inaccuracies in your personal information.

 

Erasure: You have the right to request deletion of your personal information under certain circumstances.

 

Objection: You may object to the processing of your personal information, in which case we will stop processing it unless we have compelling legitimate grounds for the processing.

 

 

If you have any questions, concerns, or requests regarding your personal information or this Privacy Policy, please contact Matthew Kerslake at:

 

 

 

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify clients of any material changes to this Privacy Policy by posting the updated version on our website.